Refund & Return Policy

1. Overview

• Our refund and returns policy lasts 30 days from the date of purchase.
• If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Returnable Items

• Certain types of goods are exempt from being returned.

• Additional non-returnable items include:

3. Return Requirements

• A receipt or proof of purchase is required to complete your return.
• Please do not send your purchase back to the manufacturer.

4. Partial Refunds

• In certain situations, only partial refunds may be granted.

5. Refund Process

• Once your return is received and inspected, we will notify you via email.
• We will inform you whether your refund has been approved or rejected.
• If approved, your refund will be processed to your original payment method within a certain number of business days.

6. Late or Missing Refunds

• If you have not received your refund yet, please first recheck your bank account.
• Contact your credit card company, as refunds may take time to officially post.
• Contact your bank because processing delays can occur.
• If you still have not received your refund, please contact us at contact@jurabae.com.

7. Sale Items

• Only regular priced items may be refunded.
• Sale items cannot be refunded.

8. Exchanges

• We only replace items if they are defective or damaged.
• To request an exchange for the same item, contact us at contact@jurabae.com.
• Return requests should be sent to:

9. Gifts

• If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return.
• Once the returned item is received, a gift certificate may be issued.
• If the item was not marked as a gift during purchase, the refund will be sent to the original purchaser.

10. Return Shipping

• To return your product, mail it to our return address mentioned above.
• Customers are responsible for paying their own return shipping costs.
• Shipping costs are non-refundable.
• If a refund is approved, return shipping costs may be deducted from your refund.
• Delivery times for exchanged products may vary depending on your location.
• For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
• We do not guarantee that we will receive your returned item.

11. Need Help?

• For questions related to refunds and returns, contact us at:
• Email: contact@jurabae.com
• Address: A-26 Vardhman Nagar, Heerapura, Ajmer Road, Jaipur, Rajasthan, India